Birkenstock
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Birkenstock Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Birkenstock has 1.9 star rating based on 79 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Birkenstock to a friend or colleague.
- Rating Distribution
Pros: Last for years, Popular, Really comfortable.
Cons: Cork quality, Quality, Sandals quality.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Birkenstock has 1.9 star rating based on 79 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Birkenstock to a friend or colleague.
- Rating Distribution
Pros: Last for years, Popular, Really comfortable.
Cons: Cork quality, Quality, Sandals quality.Recent recommendations regarding this business are as follows: "Before buying check the size, I thought I was buying a woman’s size 7 and here it was a man’s size 7, and a woman’s size 9.", "Don't order from website - use Amazon or shoe store.", "Purchase the product in a brick and mortar location to avoid having to make human contact over the phone. The automated service does not understand when you have issues that need to be researched or discussed. You end up in a circle of dept transfers.", "Don't order until Customer Contact is fixed.", "Do Not buy Birkenstocks".
Most users want Birkenstock to offer a solution to their issues.
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Birkenstock Reviews
"Return credit"
I think my return was overlooked. I had to call and have someone research by my return tracking number before credit was issued. Reaching an actual human to do...
"Unable to reach customer service - Order showing as Processing"
Hello - my order 5866**** still shows at Processing This order was placed on Dec. 20. It was supposed to be a Christmas gift. I am trying to call your listed...
Clearwater, Florida
Wrong size
- Nice shoes
- No return no refund
Preferred solution: Full refund
User's recommendation: Before buying check the size, I thought I was buying a woman’s size 7 and here it was a man’s size 7, and a woman’s size 9.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Good shoes but customer service horrible
Company fixed the issue and I have been provided with apology. I waited on hold for 30 minutes until someone finally came on and they agreed to a refund.
- Comfortable
- Good shoes
- Hard to use website and no customer service
Preferred solution: Full refund
User's recommendation: Don't order from website - use Amazon or shoe store.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Company does Not stand behind their product.
Preferred solution: Replacement and mailing slip.
User's recommendation: Do Not buy Birkenstocks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Algonquin, Illinois
Unable to reach customer service - Order showing as Processing
User's recommendation: Don't order until Customer Contact is fixed.
Thomaston, Georgia
Return credit
User's recommendation: Purchase the product in a brick and mortar location to avoid having to make human contact over the phone. The automated service does not understand when you have issues that need to be researched or discussed. You end up in a circle of dept transfers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ballston Spa, New York
Return without receipt
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Defective shoes
- Comfortable shoe
- Not good quality
Preferred solution: Full refund
User's recommendation: Do not recommend this command. Almost $200 for shoes and you off no warranty
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
Waste of money
wrote to them and told to send pics of sandals then told to send back to retailer then ignored
- Fall apart in a season
Preferred solution: not even sure I guess nothing low expectations
User's recommendation: find another brand
Pending order
Preferred solution: Deliver product or service ordered
The Bronx, New York
Compre el pasado 2 de Julio-2023 dos pares de sandalias Birkenstock y no son originales ni tampoco hechas el Alemania. Les están pegando la duela hechas en ese país con un pegante bastante ordinario.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Clyde, North Carolina
Customer Service does not stand behind their product. The shearling in my shoes clearly does not match and they said that was normal. Won’t be wearing the $180 mismatched shoes
- Comfortable shoe
- Mismatched shoes
Preferred solution: Full refund
User's recommendation: Never buy online from Birkenstock
Clarks Summit, Pennsylvania
Need assistance
Rochester, New York
I want to know where my shoes are
Buffalo, New York
I want to know where my shoes are
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Burnham-On-Sea, England
Poor customer service
- Fit
- Great support
- Style
- Poor customer service and responsibility
Preferred solution: Full refund
User's recommendation: Be very aware of their returns /refund policy. Will not let me load image?
Toronto, Ontario
No one has called me about my sandals
User's recommendation: Keep receipt
About
Birkenstock is an international shoe manufacturer which is headquartered in Vettelschoß, Germany. The company sells Birkenstock, a German brand of sandals and other shoes notable for their contoured cork and rubber footbeds, which conform somewhat to the shape of their wearers' feet. The Birkenstock brand traces its roots to a German by the name of Johann Adam Birkenstock. Birkenstock was registered in 1774 as a "subject and shoemaker" in local church archives. Since 1967, these shoes have been sold in the USA. American Margot Fraser "discovered" Birkenstock sandals while on a holiday in Germany. She gained relief from a foot condition, and founded a trading company called Birkenstock Footprint Sandals, Inc., in Novato, California.
Birkenstock is ranked 982 out of 4781 in Footwear and Clothing category
Canada, USA
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Same…had mine for two months and falling apart.